FAQ

WHAT METHODS OF PAYMENTS ARE ACCEPTED?

WE ACCEPT PAYMENTS BY CREDIT AND DEBIT CARD (VISA, MASTERCARD, AMERICAN EXPRESS, AND DISCOVER), PAYPAL, AMAZON PAY, APPLE PAY, AND HYPLAND ISSUED GIFT CARDS. WE DO NOT ACCEPT PRE-PAID CARDS.


HOW LONG WILL IT TAKE MY ORDER TO BE SHIPPED?

ALL ORDERS ARE PROCESSED AND SHIPPED WITHIN 2-3 BUSINESS DAYS. THE CUSTOMER IS EMAILED A TRACKING NUMBER WHEN THE ORDER SHIPS. DOMESTIC ORDERS TYPICALLY ARRIVE WITHIN 2-5 BUSINESS DAYS, EXCLUDING SUNDAYS, FEDERAL HOLIDAYS, AND UNANTICIPATED USPS SHIPPING DELAYS. TIMELINES FOR ARRIVAL DEPEND ON DOMESTIC LOCATION. USPS DELIVERY DELAYS ARE RARE AND ARE NOT CONTROLLED BY HYPLAND. PLEASE NOTE, SOME DOMESTIC ORDERS OVER $100.00 MAY REQUIRE A SIGNATURE FOR DELIVERY. IF AN ATTEMPTED DELIVERY NOTICE IS LEFT BY USPS, PLEASE FOLLOW UP WITH USPS FOR REDELIVERY OR PICKUP INSTRUCTIONS. HYPLAND CANNOT SCHEDULE REDELIVERY ATTEMPTS.

INTERNATIONAL DELIVERY CAN TAKE UP TO 10-21 DAYS AFTER IT IS SHIPPED. THESE TIMELINES DEPEND ON YOUR COUNTRY'S PROCESSING, CUSTOMS, AND DELIVERY PROTOCOLS.


WHAT SHIPPING COMPANY DO YOU USE, WHERE DO YOU SHIP TO, AND HOW CAN I TRACK MY ORDER? 

ORDERS ARE SHIPPED VIA THE UNITED STATES POSTAL SERVICE (USPS) FIRST CLASS OR PRIORITY MAIL. WE OFFER DOMESTIC AND INTERNATIONAL SHIPPING. WE ALSO SHIP TO P.O. BOXES AND U.S. MILITARY BASES. PLEASE MAKE SURE THE ADDRESS IS ENTERED IN ENGLISH AND CORRECTLY FORMATTED TO AVOID RETURNS DUE TO AN INSUFFICIENT ADDRESS. TRACKING NUMBERS ARE EMAILED WHEN THE ORDER SHIPS. ONCE ITEMS ARE SHIPPED, CUSTOMERS MAY TRACK THE PACKAGE AT USPS.COM BY USING THE TRACKING NUMBER PROVIDED. 


MY ADDRESS IS WRONG. CAN I CHANGE MY ADDRESS?

OUR SELLER AND BUYER PROTECTION POLICIES DO NOT ALLOW FOR ADDRESS CHANGES. PLEASE DOUBLE CHECK THE ADDRESS BEFORE COMPLETING THE ORDER AT CHECK OUT, MAKING SURE APT, UNIT, OR SUITE NUMBERS ARE INCLUDED. IF AN ADDRESS WAS ENTERED IN ERROR, PLEASE EMAIL CUSTOMERSERVICE@HYPLAND.COM WITH THE ORDER NUMBER AND CANCELLATION REQUEST. WE WILL CANCEL THE ORDER ALLOWING CUSTOMERS TO REORDER AND INPUT THE CORRECTED INFORMATION. PLEASE NOTE, WE CANNOT CANCEL ORDERS ONCE THEY HAVE BEEN SHIPPED. 


I RECEIVED MY TRACKING NUMBER BUT IT’S NOT UPDATING, COULD YOU LOOK INTO IT?

TRACKING NUMBERS CAN TAKE UP TO 48 HOURS BEFORE UPDATING. IF AN UNUSUAL AMOUNT OF TIME PASSES BEFORE SHOWING AN UPDATE, PLEASE CONTACT US HERE



MY PACKAGE SAYS ‘DELIVERED’ BUT I DO NOT HAVE IT, WHERE IS IT?

USPS SCANS PACKAGES "DELIVERED" AFTER THE MAIL CARRIER DELIVERS. IF YOU RECEIVED A "DELIVERED" STATUS BUT BELIEVE IT IS HAS NOT BEEN DELIVERED, PLEASE FOLLOW UP WITH THE LOCAL USPS POSTAL DELIVERY PERSONNEL OR POST OFFICE FOR FURTHER INFORMATION. WE ALSO SUGGEST FOLLOWING UP WITH PERSONS IN THE HOME, RESIDENTIAL COMPLEX, ETC. WHO MAY HAVE RETRIEVED THE ITEM ON YOUR BEHALF. 


I MADE A MISTAKE ON MY ORDER. CAN I CHANGE THE SIZE OR ADD ITEMS TO MY CURRENT ORDER?

UNFORTUNATELY, WE CANNOT MAKE SIZE CHANGES OR ADDITIONS TO EXISTING ORDERS. IF A SIZE CHANGE IS NEEDED, PLEASE CONTACT US HERE WITH THE ORDER NUMBER AND REQUEST AN ORDER CANCELLATION. THE ORDER CAN BE CANCELED ALLOWING CUSTOMERS TO REORDER THE PREFERRED SIZE AND/OR ADD ADDITIONAL ITEMS. PLEASE NOTE, WE CANNOT CANCEL ORDERS ONCE THEY HAVE BEEN SHIPPED. 



DO YOU RESTOCK ITEMS ONCE SOLD OUT?

IN MOST CASES WE DO NOT, HOWEVER THERE ARE SITUATIONS WHERE WE HAVE A LIMITED RESTOCK. ALL RELEASE AND RESTOCK INFORMATION IS SENT VIA OUR MAILING LIST AND SOCIAL MEDIA. WE SUGGEST SIGNING UP FOR THE MAILING LIST FOR PRODUCT RE-RELEASE UPDATES. SIGNING UP IS THE BEST WAY TO STAY CURRENT OF ALL PENDING RELEASES AND OTHER UPDATES.

HYPLAND MAILING LIST


HOW DO SALE ITEMS WORK?

ITEMS PURCHASED ON SALE ARE FINAL SALE - NO EXCEPTIONS. REFUNDS, EXCHANGES, AND RETURNS ARE NOT OFFERED ON FINAL SALE ITEMS. PLEASE SHOP WISELY. 


DOES HYPLAND ACCEPT REFUNDS?

WE MAINTAIN A STRICT NO REFUND POLICY. REFUNDS ARE NOT ALLOWED UNLESS IT IS DUE TO A MERCHANDISE DEFECT. ALL CLAIMS MUST BE MADE WITHIN 5 DAYS OF DELIVERY. ANY CLAIMS OUTSIDE OF THIS TIMEFRAME WILL NOT BE ACCEPTED, NO EXCEPTIONS. PLEASE CONTACT US HERE AND PROVIDE AN ORDER NUMBER AND A DETAILED EXPLANATION OF THE ISSUE. REFUND REQUESTS ARE HANDLED ON A CASE BY CASE BASIS. 


CAN I MAKE AN EXCHANGE/ITEM RETURN?

HYPLAND WILL GLADLY OFFER AN EXCHANGE/ITEM RETURN IN THE FORM OF STORE CREDIT, ONLY. 

EXCHANGE/ITEM RETURNS ARE AVAILABLE WITHIN 5 DAYS OF DELIVERY. CUSTOMER MUST CONTACT US HERE - WITHIN THIS TIME FRAME TO MAKE THE REQUEST. PLEASE INCLUDE THE ORDER NUMBER AND REASON FOR THE REQUEST. ITEMS MUST BE IN NEW AND UNWORN CONDITION WITH TAGS ATTACHED. CUSTOMER IS RESPONSIBLE FOR ALL SHIPPING COSTS TO RETURN ITEM(S) TO HYPLAND. WE DO NOT OFFER EXCHANGES OR RETURNS ON SHOES, HEADWEAR, OR UNDER GARMENTS. WE DO NOT HOLD ITEMS FOR PURCHASE. ALL PURCHASES ARE ON A FIRST COME BASIS. PLEASE ALLOW 3 BUSINESS DAYS TO PROCESS PACKAGES RECEIVED. AFTER PROCESSING, THE STORE CREDIT/GIFT CARD CODE WILL BE EMAILED TO THE CUSTOMER. THE STORE CREDIT WILL ONLY INCLUDE THE COST OF THE ITEM(S) AND ANY APPLICABLE TAXES PAID (CALIFORNIA RESIDENTS). INITIAL SHIPPING CHARGES ARE NOT CREDITED. STORE CREDIT DOES NOT EXPIRE AND CAN BE USED TOWARDS ANY FUTURE PURCHASE. 



HOW DO I CONTACT SOMEONE AT HYPLAND? 

ALL INQUIRIES CAN BE SENT HERE. PLEASE ALLOW UP TO 24 HOURS TO RESPOND TO EMAIL CORRESPONDENCE. EMAILS ARE ANSWERED MONDAY - FRIDAY BETWEEN 8:00 A.M. - 5:00 P.M. PST. EMAILS RECEIVED ON WEEKENDS AND HOLIDAYS WILL BE ANSWERED THE NEXT BUSINESS DAY. IF THE INQUIRY IS REGARDING AN EXISTING ORDER, PLEASE MAKE SURE TO INCLUDE THE ORDER NUMBER AND A MESSAGE TO EXPEDITE THE RESPONSE AND RESOLUTION.