FREQUENTLY ASKED QUESTIONS

ALL ORDERS ARE PROCESSED AND SHIPPED WITHIN 7-10 BUSINESS DAYS UNLESS THE SPECIFIC PRODUCT DESCRIPTION STATES OTHERWISE. THE CUSTOMER IS EMAILED A TRACKING NUMBER WHEN THE ORDER SHIPS. DOMESTIC ORDERS TYPICALLY ARRIVE WITHIN 1-5 BUSINESS DAYS AFTER THE ORDER HAS SHIPPED, EXCLUDING SUNDAYS, FEDERAL HOLIDAYS, AND UNANTICIPATED SHIPPING DELAYS. TIMELINES FOR ARRIVAL DEPEND ON DOMESTIC LOCATION. DELIVERY DELAYS ARE NOT COMMON BUT CAN OCCUR AND ARE NOT CONTROLLED BY HYPLAND. PLEASE NOTE, SOME DOMESTIC ORDERS OVER $200.00 MAY REQUIRE A SIGNATURE FOR DELIVERY. IF AN ATTEMPTED DELIVERY NOTICE IS LEFT BY THE SHIPPING COURIER, PLEASE FOLLOW UP FOR REDELIVERY OR PICKUP INSTRUCTIONS. HYPLAND CANNOT SCHEDULE REDELIVERY ATTEMPTS.

INTERNATIONAL DELIVERY CAN TAKE UP TO 5-21 DAYS AFTER IT IS SHIPPED. THESE TIMELINES DEPEND ON YOUR COUNTRY'S PROCESSING, CUSTOMS, AND DELIVERY PROTOCOLS.

DOMESTIC AND INTERNATIONAL ORDERS ARE SHIPPED VIA THE UNITED STATES POSTAL SERVICE (USPS), FEDERAL EXPRESS, OR DHL.  HYPLAND SHIPS TO P.O. BOXES AND U.S. MILITARY BASES IN ADDITION TO RESIDENTIAL AND BUSINESS ADDRESSES.

PLEASE MAKE SURE THE ADDRESS IS ENTERED IN ENGLISH AND CORRECTLY FORMATTED TO AVOID RETURNS. TRACKING NUMBERS ARE EMAILED WHEN THE ORDER SHIPS. ONCE ITEMS ARE SHIPPED, CUSTOMERS MAY TRACK THE PACKAGE VIA THE SHIPPING CARRIER INDICATED IN THE SHIPPING NOTIFICATION EMAIL.

INTERNATIONAL SHIPMENTS MAY BE CHARGED ADDITIONAL CUSTOMS DUTIES AND TAXES NOT INCLUDED IN THE BASE SHIPPING COSTS. THESE FEES ARE DETERMINED BY THE RECEIVING COUNTRY BASED ON ITEM TYPE AND DECLARED VALUE.  HYPLAND MAINTAINS NO CONTROL OVER ANY ADDITIONAL DUTIES AND FEES ASSESSED. CUSTOMER IS RESPONSIBLE FOR PAYMENT OF ANY CUSTOMS FEES.

OUR SELLER AND BUYER PROTECTION POLICIES DO NOT ALLOW FOR ADDRESS CHANGES. PLEASE DOUBLE CHECK THE ADDRESS BEFORE COMPLETING THE ORDER AT CHECK OUT, MAKING SURE APT, UNIT, OR SUITE NUMBERS ARE INCLUDED. IF AN ADDRESS WAS ENTERED IN ERROR, PLEASE EMAIL CUSTOMERSERVICE@HYPLAND.COM WITH THE ORDER NUMBER.

WE WILL ATTEMPT TO CANCEL ORDERS MADE WITHIN THE FIRST 15 MINUTES OF ORDERING.

OUR TEAM WORKS DILIGENTLY TO FULFILL ORDERS PROMPTLY, AND ONCE AN ORDER HAS ENTERED OUR PROCESSING SYSTEM, WE ARE UNABLE TO MODIFY OR CANCEL IT BEYOND THIS TIMEFRAME; EVEN THOUGH YOU MAY NOT HAVE RECEIVED CONFIRMATION OF ORDER SHIPPING. THIS IS BECAUSE WE AIM TO GET YOUR PRODUCTS TO YOU AS QUICKLY AS POSSIBLE, AND MODIFICATIONS/CANCELLATIONS AT THIS STAGE CAN DISRUPT THE FULFILLMENT PROCESS.

UPON RECEIPT OF THE ORDER, WE WILL BE MORE THAN HAPPY TO PROVIDE RETURN INSTRUCTIONS. WE ASK THAT CUSTOMERS CAREFULLY CHECK ALL ORDER AND SHIPPING DETAILS BEFORE COMPLETING THE CHECK OUT PROCESS. 

TRACKING NUMBERS CAN TAKE UP TO 48 HOURS BEFORE UPDATING. IF AN UNUSUAL AMOUNT OF TIME PASSES BEFORE SHOWING AN UPDATE, PLEASE CONTACT US HERE

SHIPPING COURIERS SCAN PACKAGES "DELIVERED" AFTER THE MAIL CARRIER DELIVERS. IF YOU RECEIVED A "DELIVERED" STATUS BUT BELIEVE IT IS HAS NOT BEEN DELIVERED, PLEASE FOLLOW UP WITH THE LOCAL USPS POSTAL DELIVERY PERSONNEL OR POST OFFICE FOR FURTHER INFORMATION. WE ALSO SUGGEST FOLLOWING UP WITH PERSONS IN THE HOME, RESIDENTIAL COMPLEX, ETC. WHO MAY HAVE RETRIEVED THE ITEM ON YOUR BEHALF.

UNFORTUNATELY, WE CANNOT MAKE SIZE CHANGES OR ADDITIONS TO EXISTING ORDERS. ONCE AN ORDER HAS ENTERED OUR PROCESSING SYSTEM, WE ARE UNABLE TO MODIFY OR CANCEL THE ORDER. 

IN MOST CASES WE DO NOT, HOWEVER THERE ARE SITUATIONS WHERE WE HAVE A LIMITED RESTOCK. ALL RELEASE AND RESTOCK INFORMATION IS SENT VIA OUR MAILING LIST AND SOCIAL MEDIA. WE SUGGEST SIGNING UP FOR THE MAILING LIST FOR PRODUCT RE-RELEASE UPDATES. SIGNING UP IS THE BEST WAY TO STAY CURRENT OF ALL PENDING RELEASES AND OTHER UPDATES.

ITEMS PURCHASED ON SALE ARE FINAL SALE - NO EXCEPTIONS. REFUNDS, EXCHANGES, AND RETURNS ARE NOT OFFERED ON FINAL SALE ITEMS. PLEASE SHOP WISELY. 

YOU MAY RETURN YOUR UNWORN, UNLAUNDERED, OR UNALTERED GARMENT(S) FOR A FULL REFUND OF THE ITEM(S) WITHIN 10 DAYS OF DELIVERY. ITEMS RETURNED 10 DAYS POST DELIVERY, WILL BE ISSUED A STORE CREDIT WHICH CAN BE USED TOWARD A FUTURE PURCHASE. ALL RETURNS MUST BE MADE WITHIN 30 DAYS OF RECEIPT. GARMENTS INSPECTED AND ASSESSED AS WORN, LAUNDERED, OR ALTERED, WILL BE RETURNED TO CUSTOMER. SHOES, HEADWEAR, SOCKS, MASKS, RUGS, DOORMATS, TAPESTRIES, PILLOWS, OR UNDERGARMENTS ARE NOT RETURNABLE.

THE STORE CREDIT WILL ONLY INCLUDE THE COST OF THE ITEM(S) AND ANY APPLICABLE TAXES PAID (CALIFORNIA RESIDENTS). INITIAL SHIPPING CHARGES ARE NOT CREDITED. STORE CREDIT DOES NOT EXPIRE AND CAN BE USED TOWARDS ANY FUTURE PURCHASE. 

PLEASE CONTACT US HERE - WITHIN THIS TIME FRAME TO MAKE THE REQUEST. PLEASE INCLUDE THE ORDER NUMBER AND REASON FOR THE REQUEST. CUSTOMERS ARE RESPONSIBLE FOR ALL RETURN SHIPPING COSTS.

YOU MAY RETURN YOUR UNWORN, UNLAUNDERED, OR UNALTERED GARMENT(S) FOR A FULL REFUND OF THE ITEM(S) WITHIN 10 DAYS OF DELIVERY. ITEMS RETURNED 10 DAYS POST DELIVERY, WILL BE ISSUED A STORE CREDIT WHICH CAN BE USED TOWARD A FUTURE PURCHASE. ALL RETURNS MUST BE MADE WITHIN 30 DAYS OF RECEIPT. GARMENTS INSPECTED AND ASSESSED AS WORN, LAUNDERED, OR ALTERED, WILL BE RETURNED TO CUSTOMER. SHOES, HEADWEAR, SOCKS, MASKS, RUGS, DOORMATS, TAPESTRIES, PILLOWS, OR UNDERGARMENTS ARE NOT RETURNABLE.

THE STORE CREDIT WILL ONLY INCLUDE THE COST OF THE ITEM(S) AND ANY APPLICABLE TAXES PAID (CALIFORNIA RESIDENTS). INITIAL SHIPPING CHARGES ARE NOT CREDITED. STORE CREDIT DOES NOT EXPIRE AND CAN BE USED TOWARDS ANY FUTURE PURCHASE. 

PLEASE CONTACT US HERE - WITHIN THIS TIME FRAME TO MAKE THE REQUEST. PLEASE INCLUDE THE ORDER NUMBER AND REASON FOR THE REQUEST. CUSTOMERS ARE RESPONSIBLE FOR ALL RETURN SHIPPING COSTS.

ALL INQUIRIES CAN BE SENT HERE. PLEASE ALLOW UP TO 24 HOURS TO RESPOND TO EMAIL CORRESPONDENCE. EMAILS ARE ANSWERED MONDAY - FRIDAY BETWEEN 8:00 A.M. - 4:00 P.M. PST. EMAILS RECEIVED ON WEEKENDS AND HOLIDAYS WILL BE ANSWERED THE NEXT BUSINESS DAY. IF THE INQUIRY IS REGARDING AN EXISTING ORDER, PLEASE MAKE SURE TO INCLUDE THE ORDER NUMBER AND A MESSAGE TO EXPEDITE THE RESPONSE AND RESOLUTION.  PLEASE NOTE, SENDING MULTIPLE EMAILS WITH DIFFERENT MESSAGES, MAY SLOW DOWN THE RESPONSE TIME.  WE ENCOURAGE CUSTOMERS TO SEND ONE MESSAGE PER ORDER INQUIRY.