FREQUENTLY ASKED QUESTIONS
Here are answers to the commonly asked questions
We accept payments via credit and debit cards (Visa, Mastercard, American Express, and Discover), PayPal, Amazon Pay, Apple Pay, Sezzle, and Hypland-issued gift cards/store credits. Please note that prepaid cards are not accepted.
Orders are processed and shipped within 2-7 business days, unless stated otherwise in the product description. Once shipped, a tracking number will be emailed to the customer.
Typically arrive within 2-5 business days after shipping (excluding Sundays, federal holidays, and unforeseen delays). Delivery times vary by location and shipping courier. Orders over $300 may require a signature upon delivery. If a delivery attempt is made, please follow up with the courier for redelivery or pickup instructions. Hypland cannot schedule redelivery attempts.
Delivery can take 5-21 days after shipping, depending on the destination country’s processing, customs, and delivery protocols.
While shipping delays are uncommon, they may occur and are beyond Hypland’s control.
Hypland ships both domestic and international orders via USPS, FedEx, and DHL to residential and business addresses, P.O. boxes, and even U.S. military bases!
To make sure your order gets to you without any hiccups, double-check that your shipping address is in English and properly formatted. Once your order ships, we’ll send you a tracking number so you can easily track your package through the carrier listed in your shipping confirmation.
International Orders: Keep in mind that additional customs duties and taxes may apply, based on the receiving country’s regulations and the value/type of items. These fees aren’t included in the shipping cost, and Hypland has no control over them. Any customs fees are the responsibility of the customer.
We are unable to change addresses after an order is placed due to our seller and buyer protection policies. Please double-check your shipping address at checkout, ensuring apartment, unit, or suite numbers are included.
If you entered the wrong address, email customerservice@hypland.com with your order number as soon as possible.
Our team is on it, processing orders as quickly as possible! We make every order within the first 15 minutes after placement, but once it's in the system, we can’t modify or cancel it—even if you haven’t received a shipping confirmation. This helps us get your items to you faster without any hiccups.
Need to return something? No worries, we’ll send return instructions once your order is delivered. Just make sure to double-check your order and shipping details before hitting checkout to avoid any mix-ups!
Tracking numbers may take up to 48 hours to update. If there is an unusual delay in tracking updates, please CONTACT US HERE for assistance.
Sometimes, shipping couriers mark packages as "Delivered" before they actually make it into your hands. If your order says delivered but is nowhere to be found, don’t panic! Check with your local USPS postal carrier or post office for more details.
Also, ask around! A roommate, family member, neighbor, or building staff might have picked it up for you. Packages have a way of turning up in the most unexpected places! 🚀📦
Once your order is in our system, it's locked in like a high-score in an arcade—no size swaps or add-ons can be made! 🎮🚀 We move fast to get your gear out, so once processing starts, we can’t modify or cancel orders. Double-check your cart before checkout to make sure everything is just right!
In most cases, we don't restock, but there are a few exceptions where we offer limited restocks. All release and restock info is shared through our mailing list and social media. We highly recommend signing up for the mailing list to get the latest updates on product re-releases, upcoming drops, and other exciting news. It's the best way to stay in the loop!
Sale items are final sale—no exceptions! We don’t offer refunds, exchanges, or returns on these, so be sure to shop wisely. Happy shopping!
You may return unworn, unwashed, and unaltered garments for a full refund within 10 days of delivery. Returns made after 10 days will receive store credit for future purchases. All returns must be completed within 30 days of receipt. Items assessed as worn, washed, or altered will be returned to the customer.
Non-returnable items: Shoes, headwear, socks, masks, rugs, doormats, tapestries, pillows, and undergarments.
Store credit will include the cost of the item(s) and applicable taxes (for California residents) but does not cover original shipping charges. Store credit does not expire and can be used for any future purchase.
To request a return, please contact US HERE within the specified timeframe and include your order number and reason for the request. Customers are responsible for return shipping costs.
THE STORE CREDIT WILL ONLY INCLUDE THE COST OF THE ITEM(S) AND ANY APPLICABLE TAXES PAID (CALIFORNIA RESIDENTS). INITIAL SHIPPING CHARGES ARE NOT CREDITED. STORE CREDIT DOES NOT EXPIRE AND CAN BE USED TOWARDS ANY FUTURE PURCHASE.
PLEASE CONTACT US HERE - WITHIN THIS TIME FRAME TO MAKE THE REQUEST. PLEASE INCLUDE THE ORDER NUMBER AND REASON FOR THE REQUEST. CUSTOMERS ARE RESPONSIBLE FOR ALL RETURN SHIPPING COSTS.
You may return unworn, unwashed, and unaltered garments for a full refund within 10 days of delivery. Returns made after 10 days will receive store credit for future purchases. All returns must be completed within 30 days of receipt. Items assessed as worn, washed, or altered will be returned to the customer.
Non-returnable items: Shoes, headwear, socks, masks, rugs, doormats, tapestries, pillows, and undergarments.
Store credit will include the cost of the item(s) and applicable taxes (for California residents) but does not cover original shipping charges. Store credit does not expire and can be used for any future purchase.
To request a return, please contact US HERE within the specified timeframe and include your order number and reason for the request. Customers are responsible for return shipping costs.
For all inquiries, please reach out HERE. Responses may take up to 24 hours. Emails are answered Monday through Friday from 8:00 A.M. - 4:00 P.M. PST. Messages sent on weekends or holidays will be addressed on the next business day.
For quicker help with your order, be sure to include your order number and a brief message. Sending multiple emails with different details can slow things down, so we recommend sticking to one message per inquiry for the fastest response!